FAQ

Frequently asked questions

Everything you need to know before reserving a puppy. Can't find your answer? We're always happy to help.

Required Puppy Shopping List

Get your puppy supplies on Amazon

We require specific supplies before pickup. Our complete list is gathered in one easy Amazon storefront — shopping through it supports Toys and Teacups at no extra cost to you.

Shop the Amazon List

Important policies

Please review these before placing a deposit:

Health Guarantee Puppy Pickup Policy Deposit & Refund Policy Terms & Conditions

Still have questions?

Give us a call — we're happy to walk you through anything before you reserve.

(256) 200-0512

Frequently asked questions

How do I reserve a puppy?

How much is the deposit?

Are deposits refundable?

Can I transfer my deposit to another puppy?

Do you offer returns or refunds?

What forms of payment do you accept?

Do you accept checks?

Do you offer a health guarantee?

When must my puppy see my veterinarian?

Are veterinarian expenses covered?

Can you guarantee my puppy's adult size?

Can I visit and play with puppies before pickup?

Why are visits restricted?

When can my puppy come home?

How does pickup work?

Do you ship puppies?

Does my puppy come registered?

What vaccinations does my puppy receive?

What should I bring to pickup?

Where can I find the required puppy shopping list?

What happens if I cannot keep my puppy?

What happens if I change my mind at pickup?

Get your puppy supplies on Amazon

Important policies

Still have questions?