Our written health guarantee
We stand behind our puppies with a written one-year health/genetic warranty. The information below summarizes key points — the signed Sale/Deposit Contract and Health Guarantee control the transaction.
Please read carefully. This page is a summary to help you understand our policies before reserving a puppy. The signed Sale/Deposit Contract and Health Guarantee are the controlling documents and contain the full terms, requirements, and remedies.
Terms & Conditions / Sale & Health Guarantee
The complete terms — including deposits, payment, exclusions & disclaimers, replacement remedy, buyer responsibilities, rehoming, non-transferability, legal fees, and venue — live in our full Terms & Conditions. Please review them before reserving a puppy.
What we provide
- A written one-year health/genetic warranty, subject to the written agreement and its requirements.
- Each puppy is vet-checked before going to its new home, with signed paperwork.
- Shot, vaccination, and worming information is provided for your veterinarian.
- A 72-hour provision applies for distemper, adenovirus, parainfluenza, and parvovirus, as described in the written agreement.
Your responsibilities
- Have your puppy examined by your veterinarian within 24 hours of receiving it.
- The exam must include a puppy wellness examination and fecal flotation.
- Report/send the requested veterinary results to Toys and Teacups.
- Failure to complete the required examination and reporting can void the guarantee.
- Continue appropriate vaccinations and worming, and follow the supplied care instructions.
Replacement remedy
The written agreement generally provides for replacement rather than cash reimbursement when a qualifying covered defect is established. The process involves:
- Examination by the purchaser's qualified veterinarian
- Notification and documentation to Toys and Teacups
- Examination by Toys and Teacups' preferred veterinarian
- Agreement regarding the qualifying defect, and replacement with another puppy of comparable/equal value under the contract terms
Veterinary expenses after purchase are the purchaser's responsibility. The agreement allows time for a replacement puppy to become available. We do not promise reimbursement of veterinary expenses.
Rehoming
If a family becomes unable to care for its puppy or dog, we encourage you to contact Toys and Teacups. We may help assist with finding an appropriate new home. This does not constitute a refund of the puppy's purchase price.
Non-transferable warranty
The written warranty applies only to the family that signed the agreement and is not transferable.
Questions about the guarantee?
We're happy to walk you through the full written agreement before you reserve a puppy. Please review the complete Terms & Conditions as well.